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User Account Migration

1. Your setup is ready

You have received an email, notifying your account is setup.


2. Reset your password

Start reset password

Before you start, reset your password. here, using your email as your login.


Confirm the email

You will receive an email, where you need to follow the link to confirm you initiated the password reset.


Enter new password

The link in the email will bring you to a page to enter your new password.

Your password should follow these guidelines:

  • Contain at least 16 characters
  • Cannot contain parts of your full name that exceed 2 consecutive characters
  • Must contain characters from 3 of the following 4 categories
    • uppercase characters (A - Z)
    • lowercase characters (a - z)
    • base 10 digits (0 - 9)
    • non-alphabetic characters (eg, !, $, #, %)

Confirm "Change password"


3. Logging in

You have not migrated yet

Go to My CHILI publish and log in.



You did migrate before?

Go to CHILI GraFx to log in

4. Migration to CHILI GraFx

These steps are only necessary, if you did not migrate yet

Migration prompt

The first time you arrive on CHILI GraFx, arriving from My CHILI publish, you'll be prompted to migrate.


Confirm your email address

The Email field will be pre-populated with your login (email). Confirm your email.


You'll receive an email, where you need to confirm the migration to CHILI GraFx.



Confirm your new password

On the page in CHILI GraFx, confirm your new password.



5. Loggin in to CHILI GraFx

Go to CHILI GraFx to login with your credentials



Congratulations, you are now ready to start your Creative Automation journey!

Where to go now?

Support platform

In the platform, you can click the question mark, in the bottom-right corner. Click "Support" to access the support platform. (use the same CHILI GraFx credentials to login).




Choose the "Log in with GraFx" button.

Extra resources

Once logged in, these (restricted) pages handle some of the common questions.

  • Creating Chili GraFx Users
  • The SPICY road trip: Academy
  • Best Practices to Submit a New Support Ticket
  • Release Notes
  • Getting to Know the CHILI BackOffice
  • Using MySupport
  • New Support Portal FAQ
  • Making A Request Ticket
  • Export Tickets From Old Platform