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User Account Migration

1. Your setup is ready

You have received an email, notifying your account is setup.

Account-created email from the CHILI Customer Success Team, with the password reset link arrowed

2. Reset your password

Start reset password

Before you start, reset your password. here, using your email as your login.

Reset password page with the Username field filled in and the red Reset password button arrowed

Confirm the email

You will receive an email, where you need to follow the link to confirm you initiated the password reset.

Password change email pointing at the "here" link you click to confirm the reset request

Enter new password

The link in the email will bring you to a page to enter your new password.

Your password should follow these guidelines:

  • Contain at least 16 characters
  • Cannot contain parts of your full name that exceed 2 consecutive characters
  • Must contain characters from 3 of the following 4 categories
    • uppercase characters (A - Z)
    • lowercase characters (a - z)
    • base 10 digits (0 - 9)
    • non-alphabetic characters (eg, !, $, #, %)

Confirm "Change password"

New password and Confirm new password fields both filled, with Change password arrowed

3. Logging in

You have not migrated yet

Go to My CHILI publish and log in.

The same Change password form, completed, before you return to My CHILI publish to log in

Warning

You did migrate before?

Go to CHILI GraFx to log in

4. Migration to CHILI GraFx

These steps are only necessary, if you did not migrate yet

Migration prompt

The first time you arrive on CHILI GraFx, arriving from My CHILI publish, you'll be prompted to migrate.

Migration prompt "We're moving your account to our new platform!" with the Let's do this! button arrowed

Confirm your email address

The Email field will be pre-populated with your login (email). Confirm your email.

Enter your email step with the Email field pre-populated and Confirm your email arrowed

You'll receive an email, where you need to confirm the migration to CHILI GraFx.

Confirm your email step with an envelope illustration and a Resend email link

Migration email "Please confirm your email and set a password", with the reset-password link arrowed

Confirm your new password

On the page in CHILI GraFx, confirm your new password.

CHILI GraFx New password screen with every password requirement ticked green above Update password

Password updated confirmation, a tick inside a circle above the success message

5. Logging in to CHILI GraFx

Go to CHILI GraFx to login with your credentials

CHILI GraFx Welcome screen asking only for an email, with the Login button arrowed

Second Welcome step: the email now shown with an Edit link, Password filled, Continue arrowed

Congratulations, you are now ready to start your Creative Automation journey!

Where to go now?

Support platform

In the platform, you can click the question mark, in the bottom-right corner. Click "Support" to access the support platform. (use the same CHILI GraFx credentials to login).

The round dark blue question mark help button from the bottom-right corner of the platform

Help menu listing Documentation, Support, Release notes and Get certified, with Support highlighted

Support portal login with Remember me ticked and the Log in with GraFx button arrowed

Choose the "Log in with GraFx" button.

Extra resources

Once logged in, these (restricted) pages handle some of the common questions.

  • Creating Chili GraFx Users
  • The SPICY road trip: Academy
  • Best Practices to Submit a New Support Ticket
  • Release Notes
  • Getting to Know the CHILI BackOffice
  • Using MySupport
  • New Support Portal FAQ
  • Making A Request Ticket
  • Export Tickets From Old Platform