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User management

User creation and invitation

The first user will be a Subscription Admin, and is created by CHILI GraFx, as a result of a signed contract.

The first user could also be created after a migration from MyCP. If you had a user in MyCP, and you followed the migration process, this user is now a CHILI GraFx user.

Subsequent Users

Invite users

With the Subscription Admin or Environment Admin role, you can invite users.

Invite Users

Enter 1 or more email addresses of the people you want to invite.

Invite Users

Assigning the environment and role happens in the next step.

Invite Users

Invitation expiration

When a user is invited to GraFx, the invitation does not expire, but the link for the user to set his password does.

If a user does not receive the invitation email (e.g. due to a spam filter) or forgets about the email for some time and the link expires, the user can gain access to GraFx through the following process:

  • Go to
  • Enter his email address
  • Click on "Forgot password?"
  • A Password reset email will be sent to the user
  • Click on the password reset email link and set a new password
  • Authenticate normally

Existing MyCP users

In case some of your users are using MyCP or Zendesk, they can migrate their users to CHILI GraFx by accessing

The system will suggest to start the migration process.