Skip to content

User management

User creation and invitation

The first user will be a Subscription Admin, and is created by CHILI GraFx, as a result of a signed contract.

The first user could also be created after a migration from MyCP. If you had a user in MyCP, and you followed the migration process, this user is now a CHILI GraFx user.

Subsequent Users

Invite users

With the Subscription Admin or Environment Admin role, you can invite users.

Invite Users

Enter 1 or more email addresses of the people you want to invite.

Invite Users

Assigning the environment and role happens in the next step.

Invite Users

Invitation expiration

When a user is invited to GraFx, the invitation does not expire, but the link for the user to set his password does.

If a user does not receive the invitation email (e.g. due to a spam filter) or forgets about the email for some time and the link expires, the user can gain access to GraFx through the following process:

  • Go to chiligrafx.com
  • Enter his email address
  • Click on "Forgot password?"
  • A Password reset email will be sent to the user
  • Click on the password reset email link and set a new password
  • Authenticate normally

Existing MyCP users

In case some of your users are using MyCP or Zendesk, they can migrate their users to CHILI GraFx by accessing https://my.chili-publish.com.

The system will suggest to start the migration process.